Delivery & Returns

Delivery

Upon receipt of your goods we would ask that you inspect them to ensure you have received the correct items. Any errors in your order must be communicated to us within 7 working days of receipt.

Returns

We hope you will be happy with your order however, if you want to return it, you must do so within 14 working days of receipt. You must also contact us by email and let us know if you wish to return your goods. Please take care of the items until you return them to us.

Returns should be sent to - Skin Culture, 244 Fifth Avennue Suite 2385, New York, NY10001, USA. We strongly recommend that the parcel be sent by a recorded delivery service (one that requires a signature upon receipt). We cannot accept liability for returned goods lost in transit. You will have to pay for the costs of returning the items to us. No refunds will be made until all goods are received. Please understand that a 20% restocking fee will be applied as we often cannot resell any returned products.

Obviously, you can also cancel an order before you actually receive your goods. If you have any problems with your order and wish to contact us you can do so on the following number  1-800 378 7952 - USA (open 6 am – 12 pm New York time, Monday to Thursday) or  email us at  returns@skinculture.com or info@skinculture.com

Refunds

If you request a refund we will refund you the price of the goods less shipping within 30 days of receipt of the returned goods.

If you are returning defective goods we will refund you the price of the goods and the original shipping cost within 30 days of receipt of the returned goods.

Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification. Refunds will only be made against the original credit/debit card used.

None of these terms affect your statutory rights as a consumer, in relation to faulty or mis-described goods. Details of your rights can be obtained from the governments consumer advice helpline or your Better Business Bureau.

If you have had a complaint with us which you do not believe has been resolved to your satisfaction you have the option of no charge mediation with Safe Buy, http://www.safebuy.org.uk, an organization of which we are a member.